Convergence of service and technical skills: the case of ERP implementation in Israel

Research output: Contribution to journalArticlepeer-review

Abstract

This empirical study points to the rise of the techno-service sector of the economy, and questions the analytical distinction between technical and social skills, a distinction which underpins governments' and economic institutions' attempts to measure and quantify types of skills and the complexity of different lines of work. By focusing on Enterprise Resource Planning (ERP) implementers, this study points to the growing interdependency and to the convergence of service and technical skills in the techno-service sector. The paper also provides empirical indication of the growing penetration of professional work into the heart of the industrial enterprise.

Original languageEnglish
Pages (from-to)26-39
Number of pages14
JournalAsian Journal of Technology Innovation
Volume23
DOIs
StatePublished - 31 Mar 2015

Bibliographical note

Funding Information:
The blurring of boundaries between knowledge and service in the techno-service sector is, in a deeper sense, an indication of the growing penetration of professional work into the heart of the industrial enterprise. The separation of knowledge and service work has historically been supported by work organisations, through the creation of separate departments and a clear division of labour between knowledge and service workers. Yet, this distinction between knowledge and service work has never existed within the professions. In medicine, law, and accountancy, this distinction carries little meaning, and professionals will find it very difficult to separate the knowledge and service aspects of their work.

Publisher Copyright:
© 2015 Korean Society for Innovation Management and Economics (KOSIME).

Keywords

  • innovation management
  • skill convergence
  • technical sales
  • technical skills
  • techno-service sector

ASJC Scopus subject areas

  • Economics and Econometrics
  • Management of Technology and Innovation

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