Consumer Fraud: Older People’s Perceptions and Experiences

Michal Segal, Israel Doron, Sagit Mor

Research output: Contribution to journalArticlepeer-review


In view of the growing need to address the rights of older people as consumers, this study captures the perceptions and meanings that older people attribute to their experiences as older consumers, particularly regarding consumer fraud, using qualitative-phenomenological methodology based on semi-structured, open-ended interviews with 16 older consumers in Israel. The findings raise distinctive aspects of their experiences, including physical and cognitive characteristics of aging, social response to aging, and involvement of family members in decision making and support. The study concludes by offering several sociolegal policy recommendations for protecting older consumers, directed to them, their family members, professionals interacting with them, and the legal system.

Original languageEnglish
Pages (from-to)1-21
Number of pages21
JournalJournal of Aging and Social Policy
Issue number1
StatePublished - 2021

Bibliographical note

Publisher Copyright:
© 2019 Taylor & Francis.


  • Older consumers
  • access to justice
  • consumer fraud
  • financial abuse

ASJC Scopus subject areas

  • Demography
  • Gerontology
  • Life-span and Life-course Studies


Dive into the research topics of 'Consumer Fraud: Older People’s Perceptions and Experiences'. Together they form a unique fingerprint.

Cite this