Conflict and conflict resolution in a cooperative: The case of the Nir taxi station

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What conflict resolution mechanisms do democratic worker cooperatives generate and to what extent could these mechanisms be called democratic? This case study tries to address these questions by examining both conflict and conflict resolution in a democratic organization, a 66-year-old taxi cooperative. The conflicts presented stem from three main sources: ethnic origin, local division of labor, and "class" affiliation. These conflicts are resolved through different processes, ranging from a joke-telling ritual to a formal tribunal composed of elected judges. Discussion centers on unique aspects of conflict resolution in a democratic worker cooperative and their implications for studies of conflict resolution in nondemocratic firms.

Original languageEnglish
Pages (from-to)279-301
Number of pages23
JournalHuman Relations
Issue number3
StatePublished - Mar 1999


  • Conflict management
  • Conflict resolution
  • Elected tribunal
  • Service sector
  • Situated conflict
  • Taxi cooperative
  • Workplace democracy

ASJC Scopus subject areas

  • Arts and Humanities (miscellaneous)
  • General Social Sciences
  • Strategy and Management
  • Management of Technology and Innovation


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