Communication model for improving knowledge capture in cots-based systems

A. Segal-Raviv; Meira Levy; Irit Hadar

Communication model for improving knowledge capture in cots-based systems

Department of Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Software maintenance constitutes a significant part of software development, which sometimes becomes the lion's share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools.

Original language	English
Title of host publication	IADIS International Information Systems Conference 2013
Editors	Pedro Isaias, Miguel Baptista Nunes, Philip Powell, Luis Rodrigues
Publisher	IADIS
Pages	312-316
Number of pages	5
ISBN (Electronic)	9789728939830
State	Published - 1 Jan 2013
Event	IADIS International Conference on Information Systems 2013, IS 2013 - Lisbon, Portugal Duration: 13 Mar 2013 → 15 Mar 2013

Publication series

Name	Proceedings of the IADIS International Conference Information Systems 2013, IS 2013

Conference

Conference	IADIS International Conference on Information Systems 2013, IS 2013
Country/Territory	Portugal
City	Lisbon
Period	13/03/13 → 15/03/13

Bibliographical note

Publisher Copyright:
© 2013 IADIS.

Keywords

COTS
Knowledge management
Model
Software maintenance

ASJC Scopus subject areas

Computer Science Applications
Hardware and Architecture
Information Systems
Software

Access to Document

http://www.iadisportal.org/information-systems-2013-proceedings

Cite this

Segal-Raviv, A., Levy, M., & Hadar, I. (2013). Communication model for improving knowledge capture in cots-based systems. In P. Isaias, M. B. Nunes, P. Powell, & L. Rodrigues (Eds.), IADIS International Information Systems Conference 2013 (pp. 312-316). (Proceedings of the IADIS International Conference Information Systems 2013, IS 2013). IADIS. http://www.iadisportal.org/information-systems-2013-proceedings

Segal-Raviv, A. ; Levy, Meira ; Hadar, Irit. / Communication model for improving knowledge capture in cots-based systems. IADIS International Information Systems Conference 2013. editor / Pedro Isaias ; Miguel Baptista Nunes ; Philip Powell ; Luis Rodrigues. IADIS, 2013. pp. 312-316 (Proceedings of the IADIS International Conference Information Systems 2013, IS 2013).

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abstract = "Software maintenance constitutes a significant part of software development, which sometimes becomes the lion's share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools.",

keywords = "COTS, Knowledge management, Model, Software maintenance",

author = "A. Segal-Raviv and Meira Levy and Irit Hadar",

note = "Publisher Copyright: {\textcopyright} 2013 IADIS.; IADIS International Conference on Information Systems 2013, IS 2013 ; Conference date: 13-03-2013 Through 15-03-2013",

year = "2013",

month = jan,

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language = "אנגלית",

series = "Proceedings of the IADIS International Conference Information Systems 2013, IS 2013",

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Segal-Raviv, A, Levy, M & Hadar, I 2013, Communication model for improving knowledge capture in cots-based systems. in P Isaias, MB Nunes, P Powell & L Rodrigues (eds), IADIS International Information Systems Conference 2013. Proceedings of the IADIS International Conference Information Systems 2013, IS 2013, IADIS, pp. 312-316, IADIS International Conference on Information Systems 2013, IS 2013, Lisbon, Portugal, 13/03/13. <http://www.iadisportal.org/information-systems-2013-proceedings>

Communication model for improving knowledge capture in cots-based systems. / Segal-Raviv, A.; Levy, Meira ; Hadar, Irit.
IADIS International Information Systems Conference 2013. ed. / Pedro Isaias; Miguel Baptista Nunes; Philip Powell; Luis Rodrigues. IADIS, 2013. p. 312-316 (Proceedings of the IADIS International Conference Information Systems 2013, IS 2013).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Communication model for improving knowledge capture in cots-based systems

AU - Segal-Raviv, A.

AU - Levy, Meira

AU - Hadar, Irit

PY - 2013/1/1

Y1 - 2013/1/1

N2 - Software maintenance constitutes a significant part of software development, which sometimes becomes the lion's share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools.

AB - Software maintenance constitutes a significant part of software development, which sometimes becomes the lion's share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools.

KW - COTS

KW - Knowledge management

KW - Model

KW - Software maintenance

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M3 - פרסום בספר כנס

T3 - Proceedings of the IADIS International Conference Information Systems 2013, IS 2013

SP - 312

EP - 316

BT - IADIS International Information Systems Conference 2013

A2 - Isaias, Pedro

A2 - Nunes, Miguel Baptista

A2 - Powell, Philip

A2 - Rodrigues, Luis

PB - IADIS

T2 - IADIS International Conference on Information Systems 2013, IS 2013

Y2 - 13 March 2013 through 15 March 2013

ER -

Communication model for improving knowledge capture in cots-based systems

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this