Communication model for improving knowledge capture in cots-based systems

A. Segal-Raviv, Meira Levy, Irit Hadar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Software maintenance constitutes a significant part of software development, which sometimes becomes the lion's share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools.

Original languageEnglish
Title of host publicationIADIS International Information Systems Conference 2013
EditorsPedro Isaias, Miguel Baptista Nunes, Philip Powell, Luis Rodrigues
Number of pages5
ISBN (Electronic)9789728939830
StatePublished - 1 Jan 2013
EventIADIS International Conference on Information Systems 2013, IS 2013 - Lisbon, Portugal
Duration: 13 Mar 201315 Mar 2013

Publication series

NameProceedings of the IADIS International Conference Information Systems 2013, IS 2013


ConferenceIADIS International Conference on Information Systems 2013, IS 2013

Bibliographical note

Publisher Copyright:
© 2013 IADIS.


  • COTS
  • Knowledge management
  • Model
  • Software maintenance

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Hardware and Architecture
  • Computer Science Applications


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