Our study examined whether collaboration enhances employees’ knowledge and commitments, thus improving the quality of treatment and services they supply and resulting in enhanced employee output and increased efficiency and social effectiveness of the organization. Data were collected from three sources: senior managers, employees, and customers (268 participants involved in 25 collaborative projects). Using a cross-sectional design with survey sampling, we aggregated individual data to the project level and tested whether average scores differed significantly across projects. The results suggest that quality of service had a significant and positive impact on project output. In addition, collaboration had a significant and positive influence on employee trust. Thus, projects conducted with high collaborative standards achieved better outputs: Workers improved their professional knowledge, therefore improving the level of treatment and quality of service.
Bibliographical notePublisher Copyright:
© 2020, International Society for Third-Sector Research.
- Health system
ASJC Scopus subject areas
- Business and International Management
- Sociology and Political Science
- Public Administration
- Strategy and Management