Classifying software to better support

Social work practice is gradually entering the electronic information era. The interface between social work practice and the computer world is often accompanied by disharmony. One source of friction is the classification and terminology of software, features that are not yet suited for social work practice. The authors present the current classification, identify its drawbacks, and propose a new classification approach based on the needs of social workers. The article concludes with a discussion of how a combination of the two classifications can enhance the dialogue between information technology and social work practice.