Business process workarounds: What can and cannot be detected by process mining

Nesi Outmazgin; Pnina Soffer

doi:10.1007/978-3-642-38484-4_5

Business process workarounds: What can and cannot be detected by process mining

Nesi Outmazgin
, Pnina Soffer

Department of Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Business process workarounds are specific forms of incompliant behavior, where employees intentionally decide to deviate from the required procedures although they are aware of them. Detecting and understanding the workarounds performed can guide organizations in redesigning and improving their processes and support systems. Existing process mining techniques for compliance checking and diagnosis of incompliant behavior rely on the available information in event logs and emphasize technological capabilities for analyzing this information. It is therefore not certain that all the forms of workaround behavior are addressed. In contrast, the paper builds on a list of generic types of workarounds found in practice, and explores whether and how they can be detected by process mining techniques. Results obtained for four workaround types in five real-life processes are reported. The remaining two types are not reflected in events logs and cannot be detected by process mining.

Original language	English
Title of host publication	Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings
Publisher	Springer Verlag
Pages	48-62
Number of pages	15
ISBN (Print)	9783642384837
DOIs	https://doi.org/10.1007/978-3-642-38484-4_5
State	Published - 2013
Event	14th International Conference on Business Process Modeling, Development and Support, BPMDS 2013, and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2013, Held at CAiSE 2013 - Valencia, Spain Duration: 17 Jun 2013 → 18 Jun 2013

Publication series

Name	Lecture Notes in Business Information Processing
Volume	147 LNBIP
ISSN (Print)	1865-1348

Conference

Conference	14th International Conference on Business Process Modeling, Development and Support, BPMDS 2013, and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2013, Held at CAiSE 2013
Country/Territory	Spain
City	Valencia
Period	17/06/13 → 18/06/13

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Business process workarounds
Compliance checking
Process mining

ASJC Scopus subject areas

Management Information Systems
Control and Systems Engineering
Business and International Management
Information Systems
Modeling and Simulation
Information Systems and Management

Access to Document

10.1007/978-3-642-38484-4_5

Cite this

Outmazgin, N., & Soffer, P. (2013). Business process workarounds: What can and cannot be detected by process mining. In Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings (pp. 48-62). (Lecture Notes in Business Information Processing; Vol. 147 LNBIP). Springer Verlag. https://doi.org/10.1007/978-3-642-38484-4_5

Outmazgin, Nesi ; Soffer, Pnina. / Business process workarounds : What can and cannot be detected by process mining. Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings. Springer Verlag, 2013. pp. 48-62 (Lecture Notes in Business Information Processing).

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abstract = "Business process workarounds are specific forms of incompliant behavior, where employees intentionally decide to deviate from the required procedures although they are aware of them. Detecting and understanding the workarounds performed can guide organizations in redesigning and improving their processes and support systems. Existing process mining techniques for compliance checking and diagnosis of incompliant behavior rely on the available information in event logs and emphasize technological capabilities for analyzing this information. It is therefore not certain that all the forms of workaround behavior are addressed. In contrast, the paper builds on a list of generic types of workarounds found in practice, and explores whether and how they can be detected by process mining techniques. Results obtained for four workaround types in five real-life processes are reported. The remaining two types are not reflected in events logs and cannot be detected by process mining.",

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Outmazgin, N & Soffer, P 2013, Business process workarounds: What can and cannot be detected by process mining. in Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings. Lecture Notes in Business Information Processing, vol. 147 LNBIP, Springer Verlag, pp. 48-62, 14th International Conference on Business Process Modeling, Development and Support, BPMDS 2013, and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2013, Held at CAiSE 2013, Valencia, Spain, 17/06/13. https://doi.org/10.1007/978-3-642-38484-4_5

Business process workarounds: What can and cannot be detected by process mining. / Outmazgin, Nesi; Soffer, Pnina.
Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings. Springer Verlag, 2013. p. 48-62 (Lecture Notes in Business Information Processing; Vol. 147 LNBIP).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Business process workarounds

T2 - 14th International Conference on Business Process Modeling, Development and Support, BPMDS 2013, and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2013, Held at CAiSE 2013

AU - Outmazgin, Nesi

AU - Soffer, Pnina

PY - 2013

Y1 - 2013

N2 - Business process workarounds are specific forms of incompliant behavior, where employees intentionally decide to deviate from the required procedures although they are aware of them. Detecting and understanding the workarounds performed can guide organizations in redesigning and improving their processes and support systems. Existing process mining techniques for compliance checking and diagnosis of incompliant behavior rely on the available information in event logs and emphasize technological capabilities for analyzing this information. It is therefore not certain that all the forms of workaround behavior are addressed. In contrast, the paper builds on a list of generic types of workarounds found in practice, and explores whether and how they can be detected by process mining techniques. Results obtained for four workaround types in five real-life processes are reported. The remaining two types are not reflected in events logs and cannot be detected by process mining.

AB - Business process workarounds are specific forms of incompliant behavior, where employees intentionally decide to deviate from the required procedures although they are aware of them. Detecting and understanding the workarounds performed can guide organizations in redesigning and improving their processes and support systems. Existing process mining techniques for compliance checking and diagnosis of incompliant behavior rely on the available information in event logs and emphasize technological capabilities for analyzing this information. It is therefore not certain that all the forms of workaround behavior are addressed. In contrast, the paper builds on a list of generic types of workarounds found in practice, and explores whether and how they can be detected by process mining techniques. Results obtained for four workaround types in five real-life processes are reported. The remaining two types are not reflected in events logs and cannot be detected by process mining.

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Outmazgin N, Soffer P. Business process workarounds: What can and cannot be detected by process mining. In Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings. Springer Verlag. 2013. p. 48-62. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-642-38484-4_5

Business process workarounds: What can and cannot be detected by process mining

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this