@inproceedings{d90a174cd15c423e91071e07e9570afc,
title = "Business process workarounds: What can and cannot be detected by process mining",
abstract = "Business process workarounds are specific forms of incompliant behavior, where employees intentionally decide to deviate from the required procedures although they are aware of them. Detecting and understanding the workarounds performed can guide organizations in redesigning and improving their processes and support systems. Existing process mining techniques for compliance checking and diagnosis of incompliant behavior rely on the available information in event logs and emphasize technological capabilities for analyzing this information. It is therefore not certain that all the forms of workaround behavior are addressed. In contrast, the paper builds on a list of generic types of workarounds found in practice, and explores whether and how they can be detected by process mining techniques. Results obtained for four workaround types in five real-life processes are reported. The remaining two types are not reflected in events logs and cannot be detected by process mining.",
keywords = "Business process workarounds, Compliance checking, Process mining",
author = "Nesi Outmazgin and Pnina Soffer",
year = "2013",
doi = "10.1007/978-3-642-38484-4_5",
language = "English",
isbn = "9783642384837",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "48--62",
booktitle = "Enterprise, Business-Process and Information Systems Modeling - 14th International Conference, BPMDS 2013, 18th International Conference, EMMSAD 2013, Held at CAiSE 2013, Proceedings",
address = "Germany",
note = "14th International Conference on Business Process Modeling, Development and Support, BPMDS 2013, and the 18th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2013, Held at CAiSE 2013 ; Conference date: 17-06-2013 Through 18-06-2013",
}
