Automation of interlibrary loan services: effects on the patron and the library

Research output: Contribution to journalArticlepeer-review


The growing need for libraries to minimise expenses and reduce the number of labour-intensive tasks has prompted the ILL unit of the library at the University of Haifa in Israel to undertake a systematic process of automation. The article describes the process and development of this automation and assesses the extent to which it has improved customer service. Also outlined are ways in which the library has benefited from the automation.
Original languageEnglish
Pages (from-to)108-113
Number of pages6
JournalInformation Discovery and Delivery
Issue number3
StatePublished - 2001


  • Automation
  • Computers
  • Customer service
  • Exact sciences and technology
  • Haifa University
  • Information and communication sciences
  • Information science. Documentation
  • Information service management
  • Interlibrary lending
  • Interloans
  • Israel
  • Libraries
  • Library and documentation centre management
  • Sciences and techniques of general use
  • University libraries
  • User service management


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