“Ask a librarian”: Comparing virtual reference services in an Israeli academic library

Keyphrases

• Academic Libraries 100%
• Israel 25%
• Israeli 100%
• Librarians 100%
• Library Professionals 25%
• Library Reference 25%
• Open-ended Questionnaire 25%
• Question Answering 50%
• Reference Services 50%
• User Needs 25%
• User Preference 25%
• Virtual Reference Services 100%
• Web-based 25%

Computer Science

• Academic Library 100%
• Administered Questionnaire 33%
• Chat 100%
• Reference Library 33%
• Reference Service 66%
• User Preference 33%
• Virtual Reference Service 100%

Social Sciences

• Academic Libraries 100%
• Consumers 40%
• Information Needs 40%
• Israel 20%
• Israeli 100%
• Reference Service 100%