Abstract
The way information systems are designed has a crucial effect on users' privacy, but users are rarely involved in Privacy-by-Design processes. To bridge this gap, we investigate how User-Centered Design (UCD) methods can be used to improve the privacy of systems' designs. We present the process of developing A/P(rivacy) Testing, a platform that allows designers to compare several privacy designs alternatives, eliciting end-users' privacy perceptions of a tested system or a feature (Figure 1). We describe three online experiments, with 959 participants, in which we created and validated the reliability of a scale for Users' Perceived Systems' Privacy (UPSP), and used it to compare between privacy designs alternatives by using scenarios and different variants. We show that A/B testing is applicable for privacy purposes and that our scale is differentiating between designs that perceived as legitimate and designs that may violate users' expectations.
Original language | English |
---|---|
Title of host publication | CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 9781450359719 |
DOIs | |
State | Published - 2 May 2019 |
Externally published | Yes |
Event | 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 - Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 |
Publication series
Name | Conference on Human Factors in Computing Systems - Proceedings |
---|
Conference
Conference | 2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 |
---|---|
Country/Territory | United Kingdom |
City | Glasgow |
Period | 4/05/19 → 9/05/19 |
Bibliographical note
Publisher Copyright:© 2019 Copyright is held by the author/owner(s).
Keywords
- A/B testing
- Controlled experiments
- Privacy
- Privacy-by-design
- User-centered design
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design