A hierarchical framework for a quality information system

Eitan Naveh; Avner Halevy

doi:10.1080/0954412007044

A hierarchical framework for a quality information system

Eitan Naveh, Avner Halevy

Department of Statistics

Research output: Contribution to journal › Article › peer-review

Abstract

In this article we propose a framework for handling quality information with the aim of improving quality and productivity in an organization. The proposed hierarchical framework of information is based on three levels: control of the process; evaluation of the process; and organizational assessment. The three levels are described and a field application is presented and discussed. The proposed framework, in our field-tested experience, improves the chances for successful realization of the improvement potential in organizations.

Original language	English
Pages (from-to)	87-111
Number of pages	25
Journal	Total Quality Management
Volume	11
Issue number	1
DOIs	https://doi.org/10.1080/0954412007044
State	Published - 2000

ASJC Scopus subject areas

General Business, Management and Accounting

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10.1080/0954412007044

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AB - In this article we propose a framework for handling quality information with the aim of improving quality and productivity in an organization. The proposed hierarchical framework of information is based on three levels: control of the process; evaluation of the process; and organizational assessment. The three levels are described and a field application is presented and discussed. The proposed framework, in our field-tested experience, improves the chances for successful realization of the improvement potential in organizations.

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JO - Total Quality Management

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A hierarchical framework for a quality information system

Abstract

ASJC Scopus subject areas

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