A hierarchical framework for a quality information system

Eitan Naveh, Avner Halevy

Research output: Contribution to journalArticlepeer-review


In this article we propose a framework for handling quality information with the aim of improving quality and productivity in an organization. The proposed hierarchical framework of information is based on three levels: control of the process; evaluation of the process; and organizational assessment. The three levels are described and a field application is presented and discussed. The proposed framework, in our field-tested experience, improves the chances for successful realization of the improvement potential in organizations.

Original languageEnglish
Pages (from-to)87-111
Number of pages25
JournalTotal Quality Management
Issue number1
StatePublished - 2000

ASJC Scopus subject areas

  • General Business, Management and Accounting


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