Abstract
In this article we propose a framework for handling quality information with the aim of improving quality and productivity in an organization. The proposed hierarchical framework of information is based on three levels: control of the process; evaluation of the process; and organizational assessment. The three levels are described and a field application is presented and discussed. The proposed framework, in our field-tested experience, improves the chances for successful realization of the improvement potential in organizations.
| Original language | English |
|---|---|
| Pages (from-to) | 87-111 |
| Number of pages | 25 |
| Journal | Total Quality Management |
| Volume | 11 |
| Issue number | 1 |
| DOIs | |
| State | Published - 2000 |
ASJC Scopus subject areas
- General Business, Management and Accounting