A goal-based approach for business process learning

Johny Ghattas, Pnina Soffer, Mor Peleg

Research output: Contribution to journalConference articlepeer-review


We establish a business process learning model as part of a process lifecycle management approach. We define business process learning as the mechanism which provides the ability to perform a specific process better with time, based upon the experience acquired while executing the process, which is reflected through the accomplishment of better soft-goals. The Learning Business Process Model (LPM) relates the process outcomes, the process context and the process soft-goal measurement in order to establish proposals for paths that would improve the soft-goal outcomes. We demonstrate LPM through a process adopted from a real life scenario of a family's busy morning routine.

Original languageEnglish
Pages (from-to)76-85
Number of pages10
JournalCEUR Workshop Proceedings
StatePublished - 2008
Event9th Workshop on Business Process Modeling, Development and Support - Business Process Life-Cycle: Design, Deployment, Operation and Evaluation, BPMDS 2008, Held in Conjunction with the CAiSE 2008 Conference - Montpellier, France
Duration: 16 Jun 200817 Jun 2008


  • Business process learning
  • Business process lifecycle
  • Generic Process Model
  • Goal based process model
  • Soft-goals

ASJC Scopus subject areas

  • General Computer Science


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