A fuzzy expert system for a service centre of spare parts

This paper presents the design of an approximate reasoning framework for an expert system prototype for a service centre of spare parts, to which customers bring failed items for repair. The design development is fundamentally based upon an analysis of a queuing model associated with the service centre system problem. This queuing model provides a prerequisite insight and the knowledge about such a service system. The building process for the framework is described in a case study utilizing the queuing model, namely, M/M/c repair systems with spares. The objective here is to aid management in determining certain decision policies and the capacities which are critical to them. Within the approximate reasoning framework, the identification and the construction of the basic rules that contain uncertain (vague, ambiguous, fuzzy) linguistic terms are described, as well as the specification of the membership functions that represent the meaning of such linguistic terms. Consistency of rules is studied in accordance with the internal relationships between system variables. Approximate Analogical Reasoning with a tree search is used as the inference engine of the expert system. Approximate reasoning results are compared with analytical results.