משמעות השינויים באחריות המדינה לאזרחיה עבור עובדות השירותים החברתיים: פרקריות במגזר הציבורי וההכרח לספק עבודה שקופה

Much literature has examined the meaning of welfare administrativere forms, both for state-citizen relations and for the public sector’s performance.These changes are linked to other labour market trends, particularly in the context of the changing social contract between employers and employees. As a result,scholars have argued that many locations in the labour market have become precarious – characterized by unstable, unsafe and even oppressive work. An exception is employment in the public sector, which is considered relatively safe and secure. The aim of this study was to examine the meaning of the reforms for the daily practices of public sector workers. An analysis of 214 in-depth interviews that focused on the interactions between workers who provide social services(welfare, education and health) and their clients, revealed that the workers provide a wide range of informal resources. The provision of these resources is invisible,as it is not recognized nor rewarded by the organization. The main research argument is that the provision of informal resources points to a diffusion of the oppressive elements of precarious work, which up until today were associated with nonstandard employment, also for direct employment in the public sector,and has fundamental gender implications.