Research output per year
Research output per year
Search results
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2018
Abuse from Organizational Outsiders: Customer Aggression and Incivility
Yagil, D., 2018, Special topics and particular occupations, professions and sectors. Handbooks of Workplace Bullying, Emotional Abuse and Harassment. D'Cruz, P., Noronha , E., Keashly , L. & Tye-Williams , S. (eds.). Springer Singapore, Vol. 4. p. 1-26 (Handbooks of Workplace Bullying, Emotional Abuse and Harassment; vol. 4).Research output: Chapter in Book/Report/Conference proceeding › Chapter
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2016
The Emotional and Professional Costs of Pleasing Customers
Medler-Liraz, H. & Yagil, D., 2016, Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature, p. 741 1 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
Open Access -
2014
Service quality
Yagil, D., 2014, The Oxford handbook of organizational climate and culture. Schneider, B. & Barbera, K. M. (eds.). Oxford University Press, p. 295-316 22 p. (Oxford Library of Psychology).Research output: Chapter in Book/Report/Conference proceeding › Chapter
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2013
Service employees' trait authenticity and customer satisfaction
Yagil, D. & Medler-Liraz, H., 2013, Individual Sources, Dynamics, and Expressions of Emotion. Zerbe, W., Ashkanasy, N. & Hartel, C. (eds.). p. 169-185 17 p. (Research on Emotion in Organizations; vol. 9).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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2005
Drivers and Traffic Laws: A Review of Psychological Theories and Empirical Research
Yagil, D., 2005, Traffic and transport psychology., G. U. (ed.). Elsevier, p. 487-503Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review