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  • 2018

    Abuse from Organizational Outsiders: Customer Aggression and Incivility

    Yagil, D., 2018, Special topics and particular occupations, professions and sectors. Handbooks of Workplace Bullying, Emotional Abuse and Harassment. D'Cruz, P., Noronha, E., Keashly, L. & Tye-Williams, S. (eds.). Springer Singapore, Vol. 4. p. 1-26 (Handbooks of Workplace Bullying, Emotional Abuse and Harassment; vol. 4).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  • 2016

    The Emotional and Professional Costs of Pleasing Customers

    Medler-Liraz, H. & Yagil, D., 2016, Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature, p. 741 1 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Open Access
  • 2014

    Service quality

    Yagil, D., 2014, The Oxford handbook of organizational climate and culture. Schneider, B. & Barbera, K. M. (eds.). Oxford University Press, p. 295-316 22 p. (Oxford Library of Psychology).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  • 2013

    Service employees' trait authenticity and customer satisfaction

    Yagil, D. & Medler-Liraz, H., 2013, Individual Sources, Dynamics, and Expressions of Emotion. Zerbe, W., Ashkanasy, N. & Hartel, C. (eds.). p. 169-185 17 p. (Research on Emotion in Organizations; vol. 9).

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review